FAQs

We'll shoot you an email with a tracking number once your order's in transit. Use this to shadow your package on the courier's website, like UPS, USPS, or FedEx. This tracking number's also available on your account dashboard. If the tracker says 'delivered' but your package is nowhere to be found, get in touch with the shipping agent or your local post office. Remember, sometimes delivery and tracking updates can take some time to update.
 

Change your mind or not in the mood and need to cancel your order? Dial us up at (754) 333-2663 pronto! But remember, we can't halt shipments once they're on the move. Missed the cut-off? No sweat, hop into your account and kick off the refund process. Our general policy's to keep everyone happy when it comes to returns for most unopened goodies within 30 days of their arrival. Check out our refund policy for the full lowdown.

Yes, once your card is charged, your order will start processing that same day. At this point, you also have the option to select a monthly subscription plan, which will set in motion charges and shipments.

If your order status is 'pending' when you check your account, it means we've received your order and it's being prepped for shipment. Orders generally ship within 24-48 hours after purchase. Once your order's en route, your order status will be updated and you'll get your tracking number. We'll also ping you an email with your tracking info. Your package should arrive within 2 business days via UPS.

Due to certain state and federal laws, and because we like to play it safe at Edobles, we need to check your age for certain purchases or to access our website.

We've switched things up with a new online returns and exchange system. On our returns page, key in your order number and the email you used to place the order. Our system will guide you through selecting the items you'd like to return or exchange. You'll get a return shipping label to print out and use. Once we've received and checked out your return, our customer service will get your reimbursement underway.

If you get an error when ordering and no confirmation email, it could be a hiccup with the billing address. Check in with your bank to verify your billing details. Remember, we don't hold onto these funds, your bank does and will typically release them back to your account within 2-3 business days.

Once we've got your order, we'll start prepping it within 1-2 business days. Shipping times can vary depending on your location and can be affected by things like stormy weather, holidays, or backorders.

Spend over $100 and we'll ship your order for free within the US, standard. Need a quick fix? Opt for our 2-day express shipping. Depending on your location, your order can take between 2 to 5 business days (Monday to Friday) to arrive after we've processed it.

We deliver our products, and good vibes to all 50 states in the US.

We accept Visa, Mastercard, and Discover through our website.

Got queries about your order? Drop us an email at [email protected] or ring us up at (754) 333-2663. Just have your order number at the ready.

Your order status tell you the status of any order you’ve placed with us. Here’s a quick summary of what each status means:

• Needs Manual Review: Your order was flagged for security reasons and is being manually reviewed by one of our agents to make sure everything looks good. This process usually takes a few hours and rarely ever more than 1 business day. Hang tight! 
• Ready to Ship: Your order was processed and accepted, we’re working on preparing your products and sending them your way!
• Pending Shipment: Your order was processed, prepared, and is waiting to be picked up by our carrier.
• Partially Shipped: Part of your order has shipped and is on its way to you. Some items, however may arrive separately and at later dates.
• Completed: Your order was processed, shipped, and sent out to you. You'll receive a tracking number for your order and should expect it to show up soon! 
• Needs Payment: Your order was received, but we’re still awaiting payment to fulfill it. This status is usually related to a product subscription with a failed payment. You may need to update your credit card or other information. 
• Canceled: Either you or a member of our team has canceled your order. You will not be charged and the order will not be fulfilled. If you didn’t cancel your order, please contact our customer support team.

Your order was flagged for security reasons and is being manually reviewed by one of our agents. Once we confirm your order is not fraudulent and you are over the age of 21, your order will be approved and shipped.

If our agents require additional information to verify your account, you may receive a call from them. This usually only happens with first-time customers and once we verify your details, you're verified forever. This step is taken to prevent both, potential customers and existing customers from falling victim to fraud, scams, or theft. Age verification is required under federal laws and regulations. 

If our team determines that your order is not fraudulent and you are of legal age to consume our products, your order will be approved. If our team determines that your order is fraudulent or you are underage, or they can't get in contact with you after several attempts, your order will be canceled. 

This process usually takes a few hours and rarely ever more than 1 business day. No other action is needed from your side, just hang tight!

Your order was received, but we’re still awaiting payment to fulfill it. This is usually related to product subscriptions with a failed payment. You may need to update your credit or debit card before we can process and ship your order.

To change your Subscription payment method: 

1. Go to the Subscriptions tab in your Account.
2. Click "View" on the subscription item you wish to edit. 
3. Click on the Edit icon next to "Payment Details"
4. Select the existing payment method you wish to use or add add a new card.
5. If using an existing payment method, click on it and save your changes. If adding a new payment method, fill out your information and save your changes.

Your order will arrive 3-5 business days after placement.