FAQs

A gift card is a payment form that can be used to make purchases at Edobles in lieu of credit or debit cards. All you need to do is purchase a gift card and your account will then hold a balance that you or the recipient of the gift card can use on future purchases.

To check your gift card balance, its expiration date, or to find your gift card code, please visit your account's Gift Cards tab.

You can purchase a gift card the same way you would any other product. Visit our Gift Cards page to purchase one or, if you're a member of our Rewards Program, you can use your points to redeem a gift card, granted you have enough points. 

To redeem a gift card, simply enter your gift card code in the 'Gift Card' field at checkout. To find your gift card code, visit look through Your Orders in your Account. You can also check your email to find your code. Every time you purchase a gift card, we'll send you an email with your code within a few minutes. 

To check your balance, visit our Gift Card Balance page and enter your unique gift card code and the email used to purchase the gift card. There, you can see your gift card's remaining balance.

If you’re already logged into the account used to purchase the gift card, you can visit the Gift Cards tab on your account page, where you'll see your active and inactive gift cards and the remaining balance of any gift cards currently active. 

Gift cards you purchased will not expire. Any gift card claimed from a promotion or sale, however, expires 30 days from claiming. 

To determine if a gift card is active or inactive, navigate to the Gift Cards section in your account. You'll see two categories: active and inactive gift cards.

For active gift cards, you'll be able to view the original value, your current balance, and any expiration dates that apply.

Inactive gift cards are those that have either expired or have no remaining balance. If you believe a gift card was incorrectly marked as inactive, reach out to our customer support team for assistance.

No, gift cards are non-refundable.

No, only one gift card can be used per order.

Yes, if the total of your order is more than the balance remaining on your gift card, the remaining amount will be charged to your other payment method, be it a debit or credit card.

Yes, if your order total is less than the total available balance on your gift card, you can use the remaining balance on a later purchase.

To check a remaining balance after only using a portion of your gift card amount, please check the Gift Cards tab on your account.

No, our sales and discounts don't apply to gift cards.

Absolutely! You can either copy and paste your gift card code and send it to the intended receiver of the gift card or you can forward them the email we send you containing your gift card information. 

Please be aware that to check a gift card's balance, the person receiving the gift card needs to input the email used to originally purchase the gift card. 

Our gift cards are virtual only. All you need is the code attached to your gift card and you'll be able to apply the balance at checkout.