FAQs

To determine if a gift card is active or inactive, navigate to the Gift Cards section in your account. You'll see two categories: active and inactive gift cards.

For active gift cards, you'll be able to view the original value, your current balance, and any expiration dates that apply.

Inactive gift cards are those that have either expired or have no remaining balance. If you believe a gift card was incorrectly marked as inactive, reach out to our customer support team for assistance.

No, gift cards are non-refundable.

No, only one gift card can be used per order.

Yes, if the total of your order is more than the balance remaining on your gift card, the remaining amount will be charged to your other payment method, be it a debit or credit card.

Yes, if your order total is less than the total available balance on your gift card, you can use the remaining balance on a later purchase.

To check a remaining balance after only using a portion of your gift card amount, please check the Gift Cards tab on your account.

No, our sales and discounts don't apply to gift cards.

Absolutely! You can either copy and paste your gift card code and send it to the intended receiver of the gift card or you can forward them the email we send you containing your gift card information. 

Please be aware that to check a gift card's balance, the person receiving the gift card needs to input the email used to originally purchase the gift card. 

Our gift cards are virtual only. All you need is the code attached to your gift card and you'll be able to apply the balance at checkout.