FAQs - Top Answers on Moods, Ingredients, & More

FAQs

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Other questions

What is L-Glutamine good for?

L-Glutamine is commonly used to support gut health, muscle recovery, and immune function.

What is Maitake mushroom good for?

Maitake mushroom is believed to support the immune system, promote heart health, and may have antidiabetic properties.

Does Tongkat Ali Powder work?

The effectiveness of Tongkat Ali Powder may vary among individuals, and it is important to follow product recommendations and consult with a healthcare professional.

What does Panax Ginseng do to the body?

Panax Ginseng can have various effects on the body, including potential benefits for energy levels, mood, and immune function.

Is Turkey Tail safe?

Turkey Tail mushrooms are generally considered safe for most people when consumed as part of the diet or as a supplement.

Is Citrulline Malate safe?

When taken in appropriate doses, Citrulline Malate is generally considered safe for most people.

Is Chamomile good for you?

Chamomile is generally considered safe when consumed in moderate amounts, but those with allergies to ragweed may be sensitive to chamomile.

Is THCP synthetic?

No, THCP occurs naturally in cannabis plants. Our THCP products are made using hemp-derived CBD made from organic hemp plants and are always third-party lab tested for safety and purity. 

Can I earn points for leaving reviews?

To earn points for reviews, just log into your account and leave a review. You'll earn 100 points per review. Please note that you can only receive points for reviews left on products you've purchased while logged into your account.

My order "Needs Payment." What does this mean?

Your order was received, but we’re still awaiting payment to fulfill it. This is usually related to product subscriptions with a failed payment. You may need to update your credit or debit card before we can process and ship your order.

To change your Subscription payment method: 

  1. Go to the Subscriptions tab in your Account.
  2. Click "View" on the subscription item you wish to edit. 
  3. Click on the Edit icon next to "Payment Details"
  4. Select the existing payment method you wish to use or add add a new card.
  5. If using an existing payment method, click on it and save your changes. If adding a new payment method, fill out your information and save your changes.

Someone I referred made a purchase but I didn’t get a reward.

There could be several reasons you haven’t gotten a reward after your referee has made a purchase.

  1. The order hasn’t shipped.
  2. They didn’t spend $50 or more.
  3. They didn’t use your referral code during checkout.

If the person you referred made a $50+ order, used your code, and has already gotten their order shipped, please contact customer support for assitance. 

What do I win if I enter the giveaway?

If you enter the giveaway, you'll win a FREE $25 gift card to be used on anything in our store, except for other gift cards.

Pro Tip: Use your gift card while we're having a sale and get even more bang for your buck!

How long after I order will my products arrive?

Your order will arrive 3-5 business days after placement. 

Where do your products ship?

We ship throughout the United States, but it depends on the ingredient. While hemp-derived products are federally legal under the Farm Bill of 2018, state laws vary. Every product page on our site is equipped with an interactive shipping map detailing what states specific products can and cannot be shipped to.

How do I install the app on an Android?

To install the app on an Android, follow these simple steps:

  1. Tap the "three dot" icon in the upper right of this browser & select ”Add to Home Screen” or “Install App”, depending on your Android device or browser.
  2. You should now see a new Edobles application icon on your phone’s Home Screen.
  3. Open the Edobles app by tapping the new app icon.
  4. Once the app is open, you will be prompted to allow push notifications. Enable push notifications.
  5. That’s it! You will now receive valuable push notifications and 500 reward points!

Why do you need to confirm I'm old enough to order your products?

Due to certain state and federal laws, and because we like to play it safe at Edobles, we need to check your age for certain purchases or to access our website.

What should I do if my order is damaged?

We've switched things up with a new online returns and exchange system. On our returns page, key in your order number and the email you used to place the order. Our system will guide you through selecting the items you'd like to return or exchange. You'll get a return shipping label to print out and use. Once we've received and checked out your return, our customer service will get your reimbursement underway.

Can I get a raincheck for a promotion that's out of stock or save it for later?

No, our promotions, just like a good vibe, are all about the moment. If a product is out of stock, the promotion won't extend beyond the designated timeframe.

What if my discount code has expired?

Your discount code might have run its course, but just as happy days follow sad ones, so too do new discounts and offers come about here ad Edobles. Stay tuned for future discount codes, and don't hesitate to contact us if you're facing any issues.

Is it possible to shuffle around my subscription billing date?

While we can't offer the flexibility of changing the billing date, you can always choose to skip the charges for a month and await your next scheduled delivery.